FAQ
Will the battery life be shortened when used outdoors?
Low temperature or high volume will reduce the battery life. It is recommended to bring a mobile power supply (supports USB-C charging).
Can the speaker be used as a computer speaker?
Yes, connected via Bluetooth or AUX, but the delay may affect the gaming experience.
What should I do if the Bluetooth connection is unstable?
Try the following steps:
Restart the speaker and device Bluetooth.
Make sure the device distance is less than 10 meters and there is no obstruction.
What does the waterproof level IPX7 mean? Can it be used by the pool?
IPX7 means that it can be immersed in water for a short time (1 meter deep for 30 minutes), which is suitable for scenes such as swimming pools and beaches, but do not leave it in water for a long time.
Does it support TWS interconnection?
Some models support connecting to 2 interconnections at the same time, and can support up to 100 interconnections
What is ""package tracking"" in my orders?
You can view the logistics status of the order package in real time, including information on each link such as shipping, collection, transportation, transit, and distribution.
Can I change or cancel my order?
You can modify and cancel the order before shipping.
What should I do if I receive a damaged or wrong product?
Each product we send out will undergo strict quality inspection and testing. Basically, customers will not receive damaged products. If you receive damaged products, please contact us as soon as possible.
How long will delivery take?
We will ship to you within 5 days after receiving the order. The shipping time depends on the selected courier time. The shipping time varies for different receiving countries.
Sound freezes after connection?
It may be signal interference. Please stay away from the Wi-Fi router or microwave oven, or try to reset the Bluetooth connection.
We have gathered dozens of highly professional and
experienced R&D talents, forming an outstanding team of experts in the audio field. Among them, ID engineers, with their keen insights into aesthetics and trends, endow products with unique and appealing designs. Structural engineers meticulously optimize the internal structure of products to ensure their stability and reliability. Acoustic engineers focus on crossover design and acoustic tuning, delivering pure and stunning sound quality. Electronic engineers, with their profound technical expertise, efficiently resolve various system-level technical challenges, laying a solid foundation for stable product operation and continuous performance optimization. This comprehensive expertise provides end-to-end support for every stage of product development, from R&D to market launch.